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PRIVACY POLICY 

How we use and protect your personal data. 

This website is operated by Express Tools Ltd., UK registered Limited Company. Our UK address is 37 Francis Avenue, Bournemouth, BH11 8NX. At Express Tools we are committed to protecting and preserving the privacy of our visitors when visiting our website or communicating with us. 

This privacy policy applies to personal information about: 

  • Visitors to our website 
  • Customers who purchase goods or services 
  • Our suppliers 

What is Personal Information? 

Personal information is any information relating to an individual who can be identified directly or indirectly, often by name, account number, location, an online identifier or other factors specific to their identity. 

How do we collect information from you? 

We obtain information about you when you use our website, for example, when you contact us about products and services, if you directly give us any information via forms, if you make booking or purchase or if you sign up to receive email communication. 

What type of information is collected from you? In running and operating this website, we may collect and process certain data and information relating to you and your use of this site. Your privacy is important to us and we confirm that we will never release your personal details to any third party for their mailing or marketing purposes. The data that we collect is detailed below: 

  • Details of visits to our website and the pages and resources that are accessed, including but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use the website. This may also include the resources that you access, and information about where you are on the internet including the domain type, IP address and URL that you came from. This information is collected and used for our internal research purposes and to improve our customer service. 

  • Information you provide to us by sending us a message through our website and information provided to us when you communicate with us electronically for any reason. If you contact us, we may keep a record of your email and other correspondence. Information that you provide us as a result of filling in forms on our website, such as registering for warranty, requesting a call back or making a purchase. 

If you make a purchase from us, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions. 

We may collect information about your computer, including but not limited to (where available), your IP address, operating system and browser type for administration purposes and to produce internal reports. This is statistical data relating to a web user’s browsing actions and patterns and does not specifically identify you as an individual. 

How is your information used? 

We may use your information: 

  • to ensure that the content on the site is presented in the most efficient way for 
  • you and the computer that you are using; 
  • to enable you to participate in interactive features of the site; 
  • to provide you with information relating to our website and products that you 
  • request from us; 
  • to provide you with information on other products that we feel may be of interest 
  • to you in line with those you have previously expressed an interest in via our 
  • website;
  • to process an order that you have made; 
  • to meet our obligations arising from any contracts entered into by you and us; 
  • to seek your views or comments on the services we provide; 
  • to notify you about any changes to our website, including improvements, and 
  • service or product changes; 
  • to send you communications which you have requested and that may be of 
  • interest to you. 
  • for our internal purposes including statistical or survey purposes, quality control, 
  • site performance and evaluation in order to improve our website; 
  • to administer this website; and 
  • if you consent, to notify you of products or services that may be of interest to you.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant contract you may hold with us.

Website Visitors 

The personal information we collect about you and how we use it 

You can visit and browse our website without providing your name or contact details. Like many websites, our server logs capture details of your operating system, browser software, IP (Internet Protocol) address and email address (URL), including the date and time of your visit. 

You may choose to provide your contact details (name, address, business, job title, email address, telephone number) if you do any of these things: 

Sign up to a mailing list 

Submit a query or request a quote or other information 

Ask to be contacted by us 

If you purchase products from us, we may use your personal information in the following ways: 

  • to respond to your enquiries; 
  • to keep you informed about our products and services. When you make a purchase from us you will have the option to accept or refuse further information from us at the last stage of the checkout. 
  • to process your order and to follow up on orders that are not completed; 
  • to manage your account, including carrying out identity checks where relevant; 
  • to publish trends and/or to improve usefulness and content of our website; 
  • to track activity on our site and to provide a more personalised online experience; 
  • to notify you about important changes or developments to our site or services; 
  • to manage deliveries, returns and refunds; 
  • for product liability purposes; 
  • to deal with enquiries and complaints; 
  • for record keeping purposes. 

Suppliers

The personal information we collect about you and how we use it 

  • If you supply products or services to us, we may use your personal information in the following ways: 
  • for order processing and management; 
  • to manage deliveries, returns and refunds; 
  • for product liability purposes; 
  • to manage your account, including conducting credit and other background checks 
  • where applicable; 
  • for market research purposes; 
  • to notify you about important changes or developments to our websites or services; 
  • for supply chain management; 
  • to deal with enquiries and complaints; 
  • for claims management and insurance purposes; and 
  • for record keeping purposes. 


Call Recording

We do not record any of your telephone communications.

Keeping Your Data

We will retain your personal information for as long as needed for the legitimate business purposes described above.
If you are a visitor to the website, we will retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so.

If you make a one-off purchase, we normally keep records of the transaction for 7 years, for accounting, tax and product liability purposes.
Your information may be retained for longer than this if there are valid legal grounds for us to do so, for example if required by law or court order, or as needed to defend or pursue legal claims.

Third-Party Service Providers.

Like most organisations, we engage service providers to run our website and IT systems, to help us administer accounts, to conduct credit checks and fraud screening, and to

handle email marketing campaigns. We also work with a large number of suppliers who provide products and delivery services to us.
We will only provide these companies with the information they need to deliver the service we have engaged them for and they are prohibited from using that information for any other purpose. Whenever we share personal information about our customers or visitors to our website with our service providers, we will put in place contracts which require the service provider to protect the information and keep it secure.

Additional Disclosures

Your personal data may be disclosed to the following third parties for the purposes described below:
• tax, customs and excise authorities• regulators, courts and the police
• fraud screening agencies

• central and local government • insurance companies
• other professional advisors

Transferring Information to Other Countries

Some of the companies who provide services to us may be located outside the United Kingdom. For example Google Analytics may use your data in the USA, and we are assured that your data is kept securely by them.

Security

We are committed to safeguarding the personal information you provide to us. We use appropriate measures to protect the information that you submit through our website and the information we collect and store about our customers.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of information you submit via our website and any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organisational measures to safeguard your personal data against loss, theft and unauthorised use, access or modification.

Links to Other Websites

Links may be provided on our website to other websites that are not operated by us. If you use these links, you will leave our website. You should note that we are not responsible for the contents of any third party website. External sites will have their own privacy policies which you should read carefully.

Your Rights

Under law, you have numerous rights relating to your data.

  • You should be informed of any data collection occuring, we do this via Cookie notices and this Privacy Policy.

  • You have the right to access the data we hold on you, and this data should be provided in a useable format.

  • If you suspect we have any incorrect information about you, you can request that this is rectified.

  • You can also request that any data we hold on you is erased from our storage under certain circumstances.

  • You can request that we limit data processing activities for your data, again under specific circumstances.

  • You can object to certain uses of data including profiling, direct marketing and specific, defined purposes.

  • You can request human intervention in any automated data processing procedures.

    If you have any doubts or requests regarding your data protection or how we hold your data, please contact us at: [email protected]