We only collect information when you order an item from our website. In this case you will be asked to complete some
or all of your Personal details, Credit Card details & Delivery details. These details are passed to our Accounts
System via a Secure Server and are not available to any other parties other than our Payment Solution Provider, ishop,
who will not use your details for any reason other than processing your order. All information is collected lawfully
and in accordance with the Data Protection Act 1998.
Your information is not kept by ourselves nor passed to any other 3rd party organisation.
Cookies – what they are and how we use them
Cookies are small text files that our website and sometimes emails place in your computer to ensure
that your experience of our offerings is as effective as possible. They remember any options you have
chosen for example and your password or particular interests. They also enable us to track visitors’
usage of our site so that we can continuously improve it. There’s nothing mysterious about them
and they do not collect personal data.
Like pretty much all website owners we have always operated cookies and you have had the benefit
of using them. EU regulations now require us to inform you of what they are and give you the option
to prohibit them if you wish.
We’re using the word ‘cookies‘ here to include things like ‘web beacons’ and ‘Flash cookies’ which
serve similar functions. ‘Your computer’ includes anything connected to the internet including
laptops, office machines, tablets, mobile phones and so on.
- Without these our website will not function correctly.
Helpful – to us and to you.
We monitor visitor activity on our website (without collecting
any data on you) so that we can improve the site structure, page routing options and processing
systems to help all visitors. These cookies also help us to guide you to pages likely to be of most
interest to you.
There’s more details on these at
www.youronlinechoices.eu for EU consumers and at www.aboutads.info/choices for those in the USA.
We do not use web beacons to check whether our emails are actually opened
any links in them are clicked on. We do not send random marketing emails to personal email
Our Payment Solution Providers take security seriously and their
systems are monitored 24/7. They are an approved payment solution provider for
Barclays Merchant Services, Nat West Streamline and The Bank of Scotland. As
such, their security systems have been vetted.
All transactions and collection of your
personal data are carried out on Secure Servers which are protected using the latest security
All the items for sale on our website are delivered directly to you
by our suppliers - usually the manufacturers.
The normal delivery time is 3 working days, but if it is required sooner we can usually
arrange a next day delivery. Some of our suppliers operate a next day service as
If the item you have ordered is not in stock, we will contact you by email or telephone
to give you the opportunity to cancel your order or we will give you a revised delivery
Please note that carriers require a signature upon delivery and we are not able to pass on
instructions to leave the parcel without it being signed for.
Paying online is simple - we accept Master Card, Visa, Switch/Maestro and Solo cards. We authorise all card orders in
'real-time' and an email will be sent to you detailing your order. If you place an offline order via e-mail or phone,
we will contact you to arrange any necessary administration and payment.
Our Customer Account Policy is based on a built up mutual trust between our two companies. i.e. First two or three
orders paid on order and then credit allowed for Strictly 30 Days Only.
We also accept company Purchase Orders from Schools, Universities, Local & National Government, etc.
Cheques should be made payable to Express Tools Ltd.
We operate a strict security check procedure, to ensure
that your credit card details are being used by only you. This may occasionally
delay the dispatch of your items if any of the following are applicable:
Your card details are not available for address verification from the bank
(usually cards registered overseas).
Your card details have failed the address verification from the bank.
The security number on the reverse of the card has been entered incorrectly.
The order is for delivery overseas.
We will contact you within 24 hours of placing your order
(excluding weekends) by phone or email.
You may then be asked to fax us confirmation of your details, change the
delivery address, confirm by post your billing address or use different card
We cannot be held responsible for any delay on your goods and the order will not
be considered confirmed until you have verified your details with us.
orders will be sent on a Next Day service only when your details have been
checked and confirmed
Returning Defective Items.
If you have received a defective or incorrect item, contact us by phone or email within 48hrs and we can arrange to
either exchange the item or collect it from you and give you
If you can see that it is damaged on delivery, refuse delivery or mark the carrier's receipt
as damaged or not inspected.
Please do not send anything back to Express Tools Ltd.
Canceling Your Order
If you have ordered an item that you do not require or is not suitable, you have seven days to contact us
and we can arrange for the item to be collected and give you a refund. After 7 days, you may return it at
your own expense and we will refund the cost of the item. Any item returned must be in the original
packaging and be in brand new condition. (Please note that these terms do not apply to business
transactions whereby a re-stocking fee, under the Distance Selling Regulations (D.S.R.), may be charged by
the manufacturers.) If you know that you do not intend to keep it before it is delivered, please refuse
delivery when the carrier arrives and let us know straight away.
Please do not send any items to Express Tools Ltd.
All the products on our website are covered by the manufacturer's warranty - normally 12
If you need to make a claim under warranty please contact us by email or phone and
we will deal with it straight away.
All the items on our website include VAT and delivery to a UK mainland
Should you wish to send an item to the UK islands, including Northern Ireland,
or abroad, please contact us for a quote. Similarly we can give you a price for next day
delivery if required.
Please note that in some instances there may be an additional
carriage charge to the northern parts of Scotland.
Your statutory rights as a consumer are not affected by this Policy Statement.